Support
Email support@lifelong.network about anything to do with your account, billing or the app, and send it from the address you signed up with so we can find your account straight away. The answers below cover what people ask us most, with the exact place in the app to go.
Last updated September 2026.
Contact us
- Account help, billing, refunds and subscriptions: support@lifelong.network
- Privacy requests, the Terms, complaints and legal notices: legal@lifelong.network
- In the app: open the menu and choose Feedback, which reaches us directly.
- By post: LifeLong Network Inc., 157 Imperial Rd N, Guelph, ON N1H 8B2, Canada
Getting access
LifeLong is invite only while we open access gradually. Request an invite and we will email you when a place opens. If an event gave you an event code, enter it when you sign up, because the code counts as your invite.
Signing in and passwords
One account works on the web, iPhone, iPad and Android. To reset your password, go to app.lifelong.network/forgot-password and we will email you a reset link, after which the new password works everywhere you sign in.
Exporting your data
Export is free on every plan and includes everything you have recorded. On iPhone or iPad, open the menu, then Account settings, then Data & Export. You can download CSV, vCard or JSON, or a file laid out for HubSpot, Salesforce or Pipedrive so the people you choose land in your CRM without retyping.
Importing the network you already have
Our import guides walk through exporting from LinkedIn, HubSpot, Salesforce and Pipedrive, and what LifeLong does with each row once you upload it.
Billing and refunds
Questions about a charge, your plan or a refund go to support@lifelong.network. Section 5 of the Terms of Service sets out how subscriptions, trials and refunds work, including the 14-day refund window on a new subscription.
Deleting your account
On iPhone or iPad, open the menu, then Account settings, then Profile, then Delete account. Deletion is immediate and permanent: it removes your account and everything you recorded about your People, and it cannot be recovered, so export anything you want to keep first. This page explains the same steps for the web and Android, and what to do if you can no longer sign in.
Privacy
The Privacy Policy explains what we collect and why. To access, correct or delete your personal information, write to our Privacy Officer at legal@lifelong.network. If you do not use LifeLong but believe someone has recorded information about you in it, write to the same address and we will help as the law requires.
Reporting a problem
Use Feedback in the app menu, or email support. Tell us what you tapped, what you expected and what happened instead, and attach a screenshot if you have one, since that usually lets us reproduce it on the first try.