1. Agreement

These Terms of Service (the “Terms”) govern your use of the LifeLong Network marketing website (lifelong.network), the LifeLong web application (app.lifelong.network), and the LifeLong mobile apps for iOS and Android (together, the “Services”). The Services are operated by LifeLong Network Inc. (“LifeLong Network,” “we,” “us,” “our”).

By creating an account or using the Services, you confirm that you have read, understood, and agree to these Terms. These Terms contain a dispute-resolution clause (Section 18) and a limitation of liability (Section 15) that affect your legal rights, so please read them carefully.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services you confirm that you are 18 or older. We are not responsible for false statements about age.

3. Accounts

When you create an account you agree that:

you are responsible for your account and for keeping your credentials secure;
the information you give us is accurate and kept up to date; and
you are responsible for activity that occurs under your account.

We may suspend or terminate an account that is used unlawfully or in violation of these Terms.

4. Access to the Services

Features are provided for evaluation, “as is,” and may be changed, limited, or discontinued at any time. Functionality may contain errors and should not be relied on as your sole record. We may contact you for feedback about your experience.

5. Subscriptions, trials, and billing

Plans and prices. LifeLong is offered as a subscription. Current plans and prices are shown on our pricing page and in the app (Plan & Usage) and are incorporated into these Terms by reference. On the web, prices are charged at the same number in US dollars, Canadian dollars, euros (in the European Union and the European Economic Area), pounds sterling (in the United Kingdom), Australian dollars (in Australia), New Zealand dollars (in New Zealand) and Swiss francs (in Switzerland and Liechtenstein). Elsewhere, the US-dollar price is converted into your local currency at checkout at an exchange rate set by our payment provider, which may include a conversion fee. Prices in euros, pounds sterling, Australian and New Zealand dollars and Swiss francs include VAT or GST. In US and Canadian dollars, any applicable tax is added at checkout. The currency, any tax and the total are shown at checkout before you pay. In the iOS and Android apps, the App Store or Google Play shows the price in your local currency before you buy (see “Subscriptions bought in the apps” below).
Free trial. New accounts start with a 30-day Pro trial. No payment method is required. Some invitations, event codes and referral links extend the trial; the length that applies to you is shown in the app under Plan & Usage. When the trial ends, your account moves to the Free plan unless you subscribe to a paid plan. If you subscribe on the web during your trial, your first charge is on the day the trial ends. If you don’t subscribe, we do not charge you. The Free plan has less than Pro; the current limits for each plan are shown in the app and on our pricing page. The only way to keep Pro functionality after the trial is to subscribe. A plan change never deletes anything you have stored. The limits of the plan you are on, including how many People you can add, apply from the moment your plan changes.
Early-bird pricing. New subscriptions are offered at early-bird prices until the end of December 31, 2026, or until 10,000 subscribers have joined at early-bird prices, whichever comes first. Early-bird prices are offered only on the web at app.lifelong.network, not in the iOS or Android apps. Your early-bird price stays the same for as long as your subscription remains continuously active, including at each renewal. After early-bird pricing ends, new subscriptions are charged the regular prices shown on our pricing page.
Changing plans. If you subscribed on the web, you can upgrade, downgrade, or switch between monthly and annual billing at any time from Plan & Usage → Manage plan. If you are on early-bird pricing, a change made on or before December 31, 2026 keeps early-bird pricing for your new plan; a change made after December 31, 2026 moves you to the regular price for your new plan. The price difference for the rest of your current billing period is credited or charged on your next invoice.
Subscribing again. If your subscription ends, for example because you cancel or a payment fails and is not recovered, and you subscribe again later, the regular price applies.
Auto-renewal. Paid subscriptions renew automatically for successive periods and are billed in advance until you cancel.
Payments. Payments on the web are processed by Stripe. Subscriptions are sold through Link, Stripe’s merchant-of-record service. Link appears as the seller at checkout, on your receipt and on your card statement (as “LINK.COM*”). It collects and remits sales tax, VAT and GST, and can help with payment questions and refunds. By subscribing, you authorize these charges. We do not store your full card number.
Where you pay. You can subscribe on the web at app.lifelong.network, or in the iOS or Android app through the App Store or Google Play. You can have one paid subscription at a time: while a subscription bought in one place is active, you can’t start another in the other. Your plan applies wherever you sign in to LifeLong.
Cancellation. If you subscribed on the web, you can cancel at any time in the web app under Plan & Usage → Cancel subscription. It takes a few clicks and you do not need to contact us. We may ask why you are leaving and may show you one optional offer; you can skip both. Access continues until the end of the period you have already paid for, and you can resume before that date. Deleting your account also cancels a web subscription immediately.

Subscriptions bought in the apps

If you subscribe in the LifeLong iOS or Android app, you buy the subscription from Apple through the App Store or from Google through Google Play. These points apply to that subscription in place of the web billing points above:

Billing. Apple or Google charges the payment method on your Apple Account or Google account, at the price, in the currency and with any tax the store shows before you confirm. In-app subscriptions are charged at the regular price; early-bird pricing and other web offers are not available in the apps.
The store’s terms also apply. Your purchase is also governed by Apple’s Media Services Terms and Conditions or the Google Play Terms of Service. Where they cover billing, renewal, cancellation or refunds, they apply.
Auto-renewal. Your subscription renews automatically for the same period, and the store charges you for it, unless you cancel at least 24 hours before the current period ends.
Cancelling. Cancel in your Apple Account subscription settings on your iPhone or iPad, or in Google Play under Payments and subscriptions. We can’t cancel it for you. Uninstalling the app or deleting your LifeLong account does not cancel it. After you cancel, you keep your plan until the end of the period you have paid for.
Refunds. Apple or Google decides refund requests for in-app purchases under its own policies. Ask Apple at reportaproblem.apple.com, or Google through Google Play. LifeLong Network can’t issue refunds for these purchases. If the store refunds you, your paid plan ends.
Changing plans. Change plan, or switch between monthly and annual billing, in the app or in the store’s subscription settings. An upgrade starts at once. A downgrade or a change of billing period takes effect at your next renewal. The store sets the exact timing and any credit for unused time.
Your account. We use RevenueCat to confirm your purchase with the store and keep your plan up to date (see the Privacy Policy). If a store payment fails and isn’t recovered, or the subscription ends, your account returns to the Free plan or to any web plan you still have.

6. Refunds

Refunds. This section applies to subscriptions bought on the web. Refunds for subscriptions bought in the iOS or Android app are handled by Apple or Google (Section 5). If you start a new paid subscription, monthly or annual, or your annual plan renews, you may request a full refund within 14 days of that charge by emailing support@lifelong.network. Your paid plan ends when the refund is issued. Outside that window we do not provide refunds or credits for partial periods, unused time, or features not used. Nothing in these Terms limits any cancellation, withdrawal or refund right you have under the consumer-protection law where you live, including in Quebec, the European Union and the United Kingdom; where that law gives you more than this section, that law applies. If we cancel your order after charging you, we will refund the amount charged for that order.

Retention offers. If we offer you a discount or free period when you cancel, it applies once, to plans billed at the standard listed price, cannot be combined with any other discount, and has no cash value.

7. Your Content and the licence you grant us

“Your Content” means the notes, recordings, photos, profile details, imported contacts, and other information you submit to the Services.

You own Your Content. As between you and LifeLong Network, Your Content remains yours.
Licence to operate the Services. You grant LifeLong Network a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display Your Content solely to provide and improve the Services, including processing it through our service providers and AI provider (Section 9 and the Privacy Policy). We do not sell Your Content and do not use it for advertising.
Export. You can export Your Content (CSV, JSON, or vCard) at any time. LifeLong is a tool to assist you — keep your own records; it is not a system of record or backup service.

8. Information about other people

LifeLong is designed to help you remember people you meet, so Your Content will often include personal information about third parties. You represent and agree that:

you will only record and use third-party personal information for legitimate personal and business-development purposes, in compliance with applicable privacy laws;
you have, or will obtain, any consent or other legal basis required to record such information; and
you will handle the briefings and suggestions the Services generate responsibly.

You are responsible for your use of third-party personal information, and you agree to the indemnity in Section 16 with respect to it.

9. Artificial intelligence features

The Services use AI (provided by Anthropic) to structure your notes, generate briefings and suggested questions, and power predictive recall. You acknowledge that:

AI output is automatically generated and may be inaccurate or incomplete;
it is provided as a suggestion, not as professional, legal, financial, or other advice; and
you are responsible for reviewing it and for any decisions you make based on it.

10. Acceptable use

You agree to use the Services lawfully and not to:

harass, mistreat, or violate the rights of others;
infringe the intellectual-property rights of LifeLong Network or any third party;
attempt to access another user’s account or data;
act fraudulently or upload unlawful, harmful, or offensive material; or
interfere with, probe, or attempt to circumvent the security or integrity of the Services.

If we believe you are using the Services unlawfully or in violation of these Terms, we may limit, suspend, or terminate your access and take any legal steps necessary.

11. Service availability

We aim to keep the Services available and reliable but provide them on an “as available” basis. We may modify, suspend, or discontinue features, perform maintenance, or impose usage limits. We are not liable for unavailability, delays, or loss of data outside our reasonable control. Keep your own copies of important information (Section 7).

12. Intellectual property

All content and materials that make up the Services — including software, text, images, logos, and design — are owned by LifeLong Network or its licensors and are protected by copyright and other laws. These Terms do not transfer any of those rights to you. “LifeLong,” “LifeLong Network,” and “LifeLong CRM” and related marks and logos are trademarks of LifeLong Network Inc. You may not use them without our prior written permission.

13. Feedback

If you send us feedback, suggestions, or ideas about the Services, you grant LifeLong Network a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

14. Mobile apps: licence, and Apple and Google terms

Android app. We grant you a personal, limited, non-transferable, non-exclusive licence to use the LifeLong Android app on any Android device that you own or control. Google Play’s terms also apply to how you download it. These Terms are between you and LifeLong Network only, not Google, and LifeLong Network, not Google, is responsible for the app and its support.

iOS app. For the LifeLong iOS application:

Licence. We grant you a personal, limited, non-transferable, non-exclusive licence to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms. This licence is governed by these Terms; Apple’s standard Licensed Application End User Licence Agreement also applies, and where there is a conflict, the more protective terms for the user prevail.
Apple is not a party. These Terms are between you and LifeLong Network only, not Apple. Apple is not responsible for the app or its content.
Maintenance and support. LifeLong Network, not Apple, is solely responsible for any maintenance and support for the app. Apple has no obligation to provide either.
Warranties and claims. To the extent permitted by law, LifeLong Network is responsible for any product warranties and for addressing any claims relating to the app (including product-liability, legal/regulatory, and intellectual-property claims), not Apple.
Compliance. You confirm you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and that you are not on any U.S. Government restricted-party list.
Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app and may enforce them against you.

15. Limitation of liability

To the maximum extent permitted by law, LifeLong Network and its directors, officers, employees, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising from your use of the Services. Our total aggregate liability arising out of or relating to the Services will not exceed the amount you paid for the Services, directly to us or through an app store, in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnity

Except where prohibited by law, you agree to indemnify and hold harmless LifeLong Network and its directors, officers, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, Your Content, your handling of third-party personal information (Section 8), or your violation of these Terms.

17. Consumer protection

Where the Ontario Consumer Protection Act or other applicable consumer-protection legislation applies and cannot be excluded, these Terms do not limit your rights under that legislation. These Terms are to be read subject to the mandatory provisions of that legislation, which prevail in the event of a conflict.

18. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there.
Informal resolution first. If a dispute arises, you and LifeLong Network will first try to resolve it through good-faith informal discussion.
Mediation, then arbitration. If informal discussion does not resolve the dispute within 30 days, the parties will submit it to non-binding mediation and, if mediation does not resolve it, to final and binding arbitration before a single arbitrator. The seat of arbitration is Toronto, Ontario, the arbitration is conducted in English, and it is governed by Ontario’s Arbitration Act, 1991. If the parties cannot agree on an arbitrator, one will be appointed under that Act. Each party bears its own legal costs; the arbitrator’s fees and any administrative fees are shared equally, subject to reallocation by the arbitrator in the final award. The award is final and binding, with no appeal except as the Arbitration Act, 1991 allows.
Class-action waiver. To the extent permitted by applicable law, disputes will be resolved on an individual basis, and you and LifeLong Network each waive any right to bring or participate in a class, collective, or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim alone will be severed and heard in court, and the rest of this Section will continue to apply.
Carve-outs. Either party may still bring a claim in small claims court or seek injunctive or other equitable relief for intellectual-property infringement or misuse of the Services.
Consumer protection prevails. Nothing in this Section limits any non-waivable rights you have under the Ontario Consumer Protection Act, 2002 or other applicable consumer-protection law (Section 17), which prevail over this Section to the extent of any conflict.

19. Changes to these Terms

We may update these Terms to reflect changes in the law or in how we operate the Services. We will notify you by email or by posting a notice in the Services. Continued use after changes take effect means you accept the updated Terms.

20. Severability and entire agreement

If any provision of these Terms is found invalid or unenforceable, it will be removed and the remaining provisions will stay in effect. These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and LifeLong Network regarding the Services.

21. Referral program

When the referral program is available, you may share your personal referral link or code with people you know. A referred person must be new to LifeLong and must sign up using your link or code. Rewards (such as Keys, credits, time on a paid plan, or a free month) are granted when the person you referred meets the conditions shown in the app at that time, for example verifying their email and capturing their first People, or paying their first invoice. Rewards have no cash value, cannot be transferred or exchanged, and may be limited per month. We may withhold or reverse rewards, and pause or revoke a referral code, where we reasonably believe there has been self-referral, fake or duplicate accounts, spam, paid advertising of your code that impersonates LifeLong, or any other abuse, or where the referred person’s payment is refunded or charged back within 30 days. Do not send unsolicited commercial messages to share your code; you are responsible for complying with anti-spam laws. We may change or end the program at any time; rewards already granted and not reversed remain yours.

22. Keys and the Vault

We may give you Keys as thanks for using the Services. Keys have no cash value and cannot be bought, sold, transferred or exchanged for money. You can use Keys to open the Vault, which awards prizes by chance, such as your Keys back, bonus credits, or time on the Ultimate plan. If you are already on Ultimate, a prize of time on Ultimate is given as credits instead. A prize never changes your subscription or what you pay, and when time on Ultimate ends, your account returns to the plan you are on. The odds for every prize are shown in the app before you open the Vault. Prizes apply to your LifeLong account only and have no cash value. No purchase is necessary. We may change the prizes or the odds, with new odds shown before they apply, or end the Vault at any time; prizes already awarded remain yours.

23. Contact

Billing, refunds, subscriptions and account help: support@lifelong.network
These Terms, privacy requests, complaints and legal notices: legal@lifelong.network
Post: LifeLong Network Inc., 157 Imperial Rd N, Guelph, ON N1H 8B2, Canada
You can also reach us through the in-app feedback form.